Delivery & Returns
Delivery Information
Do you ship to my country?
Of course, unless your location is only accessible by rocket or submarine, we’ll be able to send to you.
What shipping method do you use?
Currently we use recorded and signed for, so we both know that your Votch has arrived safely to you.
How long will it take for me to get my Votch?
We aim to send all orders out by the next working day at the very latest. The delivery time will depend on where you live, but we anticipate for your Votch to be with you between the following times:
Europe: 2-7 working days
ROW (except Canada, please see below): 5-9 working days
Canada: Currently there are delays in Canadian customs which we have no control over sadly. Shipments to Canada are currently taking around 2-3 weeks at the moment.
Votch cannot be held responsible for any delays that may affect this timeline in your country, such as holidays, customs delays, postal strikes or adverse weather conditions.
Below is the returns policy for this website and online store. Any questions about the returns policy should be sent to us at helpme@votch.co.uk.
Returns
Our returns policy lasts a total of 30 days. If 30 days have gone by since your purchase, unfortunately we will be unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging that is came in too.
To complete your return, we require a receipt or proof of purchase and please note we can only return watches that were purchased from our online store, and not an independent retailer.
Refunds
Once your return is received and checked over, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If all is ok, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please keep a check on your bank account once you have had the approval of refund notification. Then the next step would be to contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at helpme@votch.co.uk and we will be happy to help.
Sale items
For sale returns and exchanges, items must be returned within 14 days and the returns policy remains the same as full priced items as listed above.
Exchanges
Changed your mind on the colour? No worries! Send us an email at helpme@votch.co.uk and send your item to:
Votch, PO Box 5451, Hove, BN52 9FL, UK
The customer is responsible for shipping costs back to Votch.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they shall be informed of the return.
Shipping
To return your product, you should mail your product to: Votch, PO Box 5451, Hove, BN52 9FL, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, we advise using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
