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FAQs

Will a Votch watch fit me?

Our watches are for everyone and are not gender specific, the case diameter is 38mm and the strap size is suitable for anyone with a wrist with a circumference of 17 – 21 centimetres.

 

How will I know if the watch size will look good on me?

Our launch collection watches are 38mm, this is a unisex, globally flattering size for all. Please feel free to peruse our website and Instagram to see how it looks on all our ambassadors. 

 

Can I buy a strap by itself?

For the launch collection we are offering watches in their entirety, however as Votch grows we will be offering individual straps in the future.

 

Is a Votch watch waterproof?

Votch watches are 3ATM water resistant. This means that your Votch is absolutely fine for everyday use (it can cope with a few accidental drops of water). The watch is not suitable for showering, swimming, snorkeling, bathing and other water based activities. Damages caused under these circumstances will not be covered by your guarantee.

 

Do you ship to my country?

Of course, unless your location is only accessible by rocket or submarine, we’ll be able to send to you.

 

Is Tax included in the price?

Where you've requested delivery to a EU address, the price paid for the product and the delivery service will include UK 20% VAT.

Where you're not a UK resident and you've ordered a Votch to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Please note: non-EU customers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of such import duties and taxes. Please note that Votch has no control over these charges and, since they are different for different countries, we cannot predict their amount unfortunately. We advise customers to contact their local customs office for further information.

 

What shipping method do you use?

Currently we use recorded and signed for, so we both know that your Votch has arrived safely to you.

 

How long will it take for me to get my Votch?

We aim to send all orders out by the next working day at the very latest. The delivery time will depend on where you live, but we anticipate for your Votch to be with you between the following times:

Europe: 2-7 working days

ROW: 5-9 working days

Votch cannot be held responsible for any delays that may affect this timeline in your country, such a holidays, postal strikes or adverse weather conditions.

 

I haven’t received confirmation of my order, help!

The order confirmation will be sent to the e-mail address that you entered when ordering. If you can’t find it, please check your spam box and if it’s nowhere to be seen, please email helpme@votch.co.uk with your details.

 

I’ve changed my mind on the colour, can I exchange?

We want you to love your Votch, so if you change your mind on the colour (it happens!) then we will happily provide you with a replacement. Proof of purchase is required and it must be received at Votch HQ with 30 days. Returns postage is not covered by us and the item must be returned in its original packaging.

 

I’ve changed my mind all together, can I have my money back?

A full refund is offered to those who return their watch within 30 days with a proof of purchase and in it’s original state and packaging. A refund will be applied to the same payment method you paid with and an email notifying you when the refund has been sent will be made. Please note we cannot cover returns postage. We can only exchange Votch watches sold via our website and not by another retailer.

 

I have another question that’s not listed on here, who can help me?

Please email helpme@votch.co.uk and we will get back to you

 

 

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